Returns & Exchanges

Due to state regulations regarding the sale of alcohol, we cannot accept returns on opened spirits; however, we are committed to ensuring your Biatch Tequila experience is flawless if your order arrives damaged or incorrect.

Return Process

• 1.
  Report the Issue

  Contact our support team within 48 hours of delivery if your bottle is damaged, leaking, or if you received the wrong item.

• 2.
  Provide Documentation

  Email clear photos of the damaged packaging and the unopened bottle's seal to our quality assurance team for verification.

• 3.
  Receive Authorization

  Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) and provide a prepaid shipping label if a physical return is required.

• 4.
  Refund or Replacement

  After processing, we will ship a replacement bottle immediately or issue a full refund to your original payment method within 5-7 business days.